Our courier service will try 3 consecutive business days to deliver your package and obtain a signature of someone over 21. If they still miss you, they will hold your package at the nearest customer center for 5 business days where you can pick it up.
If someone over 21 isn't at home during the day, we can always ship to the following locations:
1.) Your Work or Office Address
2.) Local Shipping Courier Store
3.) A Friend or Neighbor’s Address
Since someone will be around to sign at these locations, the wines will be dropped off so you can pick them up whenever you are ready!
If your order has already shipped…
You can always reroute or reschedule your delivery at any time through UPS MyChoice or FedEx Delivery Manager (depending on which state you live in).
You can also contact us at firstname.lastname@example.org and we can make this request for you! Unfortunately, we cannot control the time at which your shipment is delivered.
If anything goes wrong and you’re not able to receive your wine, we’ll always make it right at no cost to you. We’ll either refund you for the missed wine or send you another complimentary box.